Providing great customer service as a freelance writer requires time, energy, expense, and a well-developed ability to let minor irritations bounce off you. Not all freelancers are especially skilled at this, but it is more important than ever to get skilled at it if you want to maintain your income as a freelance medical writer.
I’ve included some things you can do to ramp up your customer service in a recent article, available here
Try implementing a few of them and see if your repeat business doesn’t increase.
See more articles on freelance medical writing here.